Open AccessDoes service locus of control affect customer loyalty A study of Indian hotels
Author(s) -
Mohita Maggon
Publication year - 2019
Publication title -
international journal of knowledge management in tourism and hospitality
Language(s) - English
Resource type - Journals
eISSN - 1756-0330
pISSN - 1756-0322
DOI - 10.1504/ijkmth.2019.107813
Subject(s) - discriminant validity , hospitality , marketing , confirmatory factor analysis , loyalty , scale (ratio) , loyalty business model , construct validity , convergent validity , hospitality industry , business , locus of control , tourism , service quality , psychology , service (business) , social psychology , political science , geography , cartography , internal consistency , patient satisfaction , law