Open AccessEmpirical investigation of antecedents of perceived recovery service quality: evidence from retail banking in United Arab Emirates
Author(s) -
Vimi Jham
Publication year - 2019
Publication title -
international journal of financial services management
Language(s) - English
Resource type - Journals
eISSN - 1741-8062
pISSN - 1460-6712
DOI - 10.1504/ijfsm.2019.10024219
Subject(s) - service quality , marketing , customer satisfaction , business , structural equation modeling , sample (material) , retail banking , service (business) , customer retention , perception , population , service recovery , psychology , statistics , mathematics , medicine , chemistry , chromatography , neuroscience , environmental health