Open AccessMeasuring the effectiveness of first service encounter in public transportation: an empirical investigation
Author(s) -
Govind Nath Srivastava
Publication year - 2021
Publication title -
international journal of business innovation and research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.298
H-Index - 21
eISSN - 1751-0260
pISSN - 1751-0252
DOI - 10.1504/ijbir.2021.111990
Subject(s) - signage , transport engineering , service quality , public transport , customer satisfaction , service (business) , quality (philosophy) , marketing , computer science , business , regression analysis , empirical research , data collection , advertising , engineering , statistics , mathematics , philosophy , epistemology , machine learning