Open AccessMeasuring the effectiveness of first service encounter in public transportation: An Empirical Investigation
Author(s) -
Govind Nath Srivastava
Publication year - 2020
Publication title -
international journal of business innovation and research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.298
H-Index - 21
eISSN - 1751-0260
pISSN - 1751-0252
DOI - 10.1504/ijbir.2020.10026969
Subject(s) - signage , transport engineering , service quality , public transport , customer satisfaction , service (business) , business , quality (philosophy) , marketing , computer science , regression analysis , empirical research , measure (data warehouse) , multivariate statistics , advertising , engineering , statistics , data mining , mathematics , philosophy , epistemology , machine learning
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