Open AccessBanks' e-reputation and customers' e-loyalty in the mobile-banking applications: e-trust and e-satisfaction as mediators and frequency of use as moderator
Author(s) -
Karim Ben Yahia,
Sarra Berraies
Publication year - 2021
Publication title -
european journal of international management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.663
H-Index - 25
eISSN - 1751-6765
pISSN - 1751-6757
DOI - 10.1504/ejim.2021.10041714
Subject(s) - moderation , business , e commerce , loyalty , reputation , business administration , user satisfaction , marketing , psychology , computer science , social psychology , world wide web , political science , human–computer interaction , law