Open AccessA case study about the assessment of quality of services in a logistics company in the light of the SERVQUAL model
Author(s) -
Wilian Ramalho Feitosa,
Sueli Ferreira Colona,
Rodrigo dos Santos Kelch
Publication year - 2017
Publication title -
independent journal of management and production
Language(s) - English
Resource type - Journals
ISSN - 2236-269X
DOI - 10.14807/ijmp.v8i5.592
Subject(s) - servqual , customer satisfaction , service quality , quality (philosophy) , business , conceptual model , process management , marketing , knowledge management , service (business) , process (computing) , computer science , data collection , exploratory research , identification (biology) , philosophy , epistemology , statistics , botany , mathematics , database , sociology , anthropology , biology , operating system