
Strategy, Performance Evaluation and Process Management in Higher Education Institutions
Author(s) -
Sabrina Letícia Couto da Silva,
Letícia Canal Vieira,
Everson Pinto da Silva
Publication year - 2017
Publication title -
independent journal of management and production
Language(s) - English
Resource type - Journals
ISSN - 2236-269X
DOI - 10.14807/ijmp.v8i2.476
Subject(s) - decentralization , bureaucracy , autonomy , process (computing) , process management , business , resistance (ecology) , higher education , strategic planning , exploratory research , management process , data collection , knowledge management , public relations , computer science , management system , sociology , operations management , political science , marketing , economics , biology , ecology , social science , politics , anthropology , law , operating system
The processes of Strategic Planning (SP), Performance Evaluation (PE) and Process Management (PM) for Higher Education Institutions (HEI) are considered more than ever, urgent and necessary, acting as the factors of motivation, awareness and exploratory data collection. The objective of this paper is to identify positive and negative aspects involved in realization of SP, PE and PM in HEI, through a literature review. The study was exploratory and descriptive, accomplished through a bibliographic review in online data bases. It was possible to identify that HEI are considered complex systems which results in implications on execution of the SP, PE and PM. Apart from that, it was identified barriers in the literature, being the main ones: decentralization, autonomy of departments, heterogeneity in the operation of departments, data stored in places that cannot be accessed by everybody, bureaucracy, resistance to change, dissociation between planning and management, lack of participation of university community in the process of planning. It was also found ways to overcome these barriers being the main ones: commitment of high management, clear strategy, wide communication and participation of all people involved.