Open AccessIbrahim’s triangle model (satisfaction – benefit – loyalty) for systems success measurement
Author(s) -
Ibrahim Eskandar Ibrahim Fadhel,
Syed Zulkarnain Bin Syed Idrus,
Abdul Haqi Ibrahim,
Mazni Omar
Publication year - 2019
Publication title -
independent journal of management and production
Language(s) - English
Resource type - Journals
ISSN - 2236-269X
DOI - 10.14807/ijmp.v10i2.867
Subject(s) - loyalty , measure (data warehouse) , perspective (graphical) , variable (mathematics) , variables , computer science , marketing , psychology , econometrics , statistics , mathematics , business , data mining , artificial intelligence , mathematical analysis
Currently the high rate of systems fails, and challenges faces the researchers results in relegate systems success measure to the back seat. With the big debate among the researcher about what is the best measure of systems success this study come out with new perspective. Current study makes united between the dependent variables that measures systems success, instead of depending on one variable researcher should depends on three variables together. With 344 users from three different universities Ibrahim’s triangle model has been approved as a valid success measure. All the hypothesis was accepted and there is a strong positive relationship between the triangle factors.