Open AccessImplementation of Lean Practices in Banks: A Qualitative Research
Author(s) -
Zeeshan Khan,
Mahyudin Ahmad,
Sehrish Butt
Publication year - 2019
Publication title -
independent journal of management and production
Language(s) - English
Resource type - Journals
ISSN - 2236-269X
DOI - 10.14807/ijmp.v10i2.862
Subject(s) - business , lean manufacturing , lean project management , qualitative research , face (sociological concept) , best practice , lean laboratory , marketing , knowledge management , management , sociology , economics , computer science , social science , software construction , software , software system , programming language
For Pakistani banks to remain competitive in this 21st century, they have to adopt and excel in practices that have brought significant competitive advantages to firms worldwide. Among these practices, lean management has played a significant role. There is a need to develop a systematic approach to access up to what extent firms are adopting lean practices. The objective of this research is to measure the level of adoptions of lean practices in banking sector in Pakistan. Face to face structured interviews were conducted and our findings suggest that banks are not implementing lean practices in true spirit. To implement lean practices holistically, bank employees should understand the philosophy of lean.