Open AccessThe Effect Of Health Service On Patient Satisfaction In Haji Hospital, Medan City
Author(s) -
Nidya Andani,
Mappeaty Nyorong,
- Asriwati
Publication year - 2021
Publication title -
journal of biomedical engineering and medical imaging
Language(s) - English
Resource type - Journals
ISSN - 2055-1266
DOI - 10.14738/jbemi.94.9720
Subject(s) - empathy , patient satisfaction , logistic regression , service quality , reliability (semiconductor) , service (business) , variables , value (mathematics) , psychology , medicine , statistics , nursing , social psychology , mathematics , business , marketing , power (physics) , physics , quantum mechanics
The study aimed to determine the effect of quality and the dominant variables affecting service on patient satisfaction at the Haji Hospital-Medan in 2020. Quantitative research was conducted through a survey analytic research approach with a cross sectional study approach. Test through logistic regression on independent variables, namely; Reliability, Responsiveness, Assurance, Empathy and Tangible from the questionnaire data of respondents as many as 80 samples. The results showed that there was a significant effect of service quality on patient satisfaction from four variables, namely; the reliability of the p value is 0.000 (p 0.05). The dominant variable affecting patient satisfaction is the variable of empathy with an odds ratio of 0.2120.