Open AccessA structural model of total quality management, kaizen, operational performance on service quality and patient satisfaction
Author(s) -
Indra Abadi,
Murdifin Haming,
Siti Nabihan Baharuddin,
Amir Mahmud
Publication year - 2018
Publication title -
archives of business research
Language(s) - English
Resource type - Journals
ISSN - 2054-7404
DOI - 10.14738/abr.611.5590
Subject(s) - kaizen , total quality management , structural equation modeling , service quality , customer satisfaction , operations management , process management , mediation , quality (philosophy) , service (business) , quality management , quality circle , business , engineering , marketing , statistics , mathematics , lean manufacturing , philosophy , epistemology , political science , law