Open AccessEffects of Service Quality on Customers Satisfaction on Botswana’s Mobile Telecommunications Industry
Author(s) -
Khaufelo Raymond Lekobane,
Gorata Bessie Selelo
Publication year - 2017
Publication title -
archives of business research
Language(s) - English
Resource type - Journals
ISSN - 2054-7404
DOI - 10.14738/abr.53.2833
Subject(s) - business , service quality , customer satisfaction , servqual , marketing , customer service assurance , credibility , service (business) , customer retention , quality (philosophy) , philosophy , epistemology , political science , law