Open AccessEFFECT SERVICE QUALITY AND CUSTOMER VALUE TO CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION USE OF DAMRI TRANSPORTATION MODE IN BANDUNG
Author(s) -
Dadang Mohamad,
Grida Saktian Laksito,
Sukono Sukono
Publication year - 2022
Publication title -
media statistika
Language(s) - English
Resource type - Journals
ISSN - 2477-0647
DOI - 10.14710/medstat.15.1.60-71
Subject(s) - loyalty business model , customer satisfaction , service quality , business , customer advocacy , marketing , customer retention , customer delight , customer equity , path analysis (statistics) , customer to customer , advertising , service (business) , mathematics , statistics