Open AccessHUBUNGAN ANTARA KENYAMANAN PELAYANAN DENGAN LOYALITAS PELANGGAN: STUDI PADA MAHASISWA UNIVERSITAS DIPONEGORO PENGGUNA LAYANAN GO-JEK DI SEMARANG
Author(s) -
LUKMAN JEFRI SANJAYA
Publication year - 2018
Publication title -
jurnal empati
Language(s) - Italian
Resource type - Journals
eISSN - 2829-1859
pISSN - 2337-375X
DOI - 10.14710/empati.2017.20004
Subject(s) - likert scale , loyalty business model , service (business) , loyalty , advertising , service quality , scale (ratio) , data collection , nonprobability sampling , psychology , business , marketing , business administration , sociology , population , mathematics , geography , statistics , developmental psychology , demography , cartography
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