BEST PRACTICE PELAYANAN ADMINISTRASI KEPENDUDUKAN KABUPATEN KUDUS

This study aims to analyze the concept of best practice at the Population Administrationand Civil Registration office of Kudus Regency. The study is implemented by applyingthe qualitative descriptive research methods. In terms of theoretical framework, thearticle refers to best practice theory. Best practice theory suggests criteria to examinepolicy innovation, namely impact, partnerships, sustainability, leadership, andinnovations in local contexts that can be transferred (transferability). The results of thisstudy indicate that the Population Administration and Civil Registry especially in theCivil Registry Population Service is categorized as good and feasible as a "Role Modelof Public Service Provider" for other regions. The commitment of agency leadership inimproving the quality of public services is commendable. In addition, the Kudus regencyalso provides facilitation and provides adequate infrastructure and facilities. Theimportant finding of the research also relates to several other factors such asdemocratic leadership style; adequate human resource capacity; and the improvedsupply system of the E-KTP form from central government is among the factors thatsupport the performance of population administration and civil registration services inKudus Regency. On the other hand, there are factors interfering the performance of theadmindukcapil. The factors are inadequate support of internet network in SIAK andunreliability of server. There is also a need to increase public awareness to completepopulation documents. In special cases, such as in time of national events such aselection, demand for completion of population documents increased significantly.