Open AccessKUALITAS PELAYANAN PENDIDIKAN ANAK BINAAN DI LEMBAGA PEMBINAAN KHUSUS ANAK (LPKA) KLAS 1 KUTOARJO KABUPATEN PURWOREJO
Author(s) -
Riska Wirawan,
Ida Hayu Dwimawanti
Publication year - 2019
Publication title -
dialogue
Language(s) - English
Resource type - Journals
ISSN - 2685-3582
DOI - 10.14710/dialogue.v1i2.6610
Subject(s) - servqual , officer , attendance , service (business) , quality (philosophy) , service quality , psychology , class (philosophy) , medical education , pedagogy , public relations , management , sociology , business , marketing , political science , computer science , medicine , economics , philosophy , epistemology , law , artificial intelligence
Analysis of the quality of educational services is very important for progress ofeducational organization to more improved service. This research aimed to analyse thequality of education equality program paket C in the LPKA Clas 1 Kutoarjo, and forlook resistor and support factors in realizing quality educational service of equalityprogram paket C in the LPKA Clas 1 Kutoarjo To obtain an answer from its intendeddestination, the research approach used is qualitative by using five dimensions ofservice quality that is tangible, reliability, responsiveness, assurance and empathy, andfive factors inhibiting and supporting the quality of service that is a factor of awarenessof employees, agencies/organizations, capacity/skills officer, employee interaction,climate and labor relations.The results showed that the quality of education services inequality Packet program c in LPKA Class 1 Kutoarjo is good enough, an outline ofsome of the dimensions of service quality are met such as educational facilities areavailable, atmosphere learning cozy, a place of education accessible, employeeattitudes is set in the guidelines the treatment of children in LPKA educationalrequirements and procedures that apply to the conditions, a good employer responsesconcerned with students, conduct service management system a good education,education fair and non discriminate. Although there are some things that still hasshortcomings such as the number of teaching staff, teacher attendance rates and othersupporting facilities. Furthermore, to assurance a time education is still not good, thecertainty of a teacher who can not be present on schedule, inhibits the teaching andlearning activities. So the problem assurance a time education is still needing repair sothat can give quality education service. As for resistor factor od service qualityEducation LPKA That provision factor Time from Organization And Officers abilityfactor, Few Obstacles from employe Interaction factor whit Children's. While Namelysupports factor Awareness factors apparatus, employee interaction, and climate factorsworking relationship.