Open AccessINOVASI PELAYANAN SIM BOOKING DI SATLANTAS POLRES KUDUS
Author(s) -
Aron Sebastian
Publication year - 2019
Publication title -
dialogue
Language(s) - English
Resource type - Journals
ISSN - 2685-3582
DOI - 10.14710/dialogue.v1i2.6609
Subject(s) - agency (philosophy) , license , business , service (business) , order (exchange) , process management , intervention (counseling) , knowledge management , public relations , marketing , computer science , finance , political science , psychology , sociology , social science , psychiatry , operating system
In order to adapt in changing environment, innovation is an important component inpublic organization. Innovation in public organization runs in two stages, the initiationstage and the implementation stage. The study examines supporting factors and barriersof innovation at the Driving Licence service agency. The paper analyzes the initiationstage and the implementation stage. In the initiation stage, the article shows theagency’s decision to impement "SIM Booking Innovation" as policy to respond to thedemands of the community and organization. At implementation stage, the agencyimplement a more technical intervention by building infrastructure such as allocatingspecial booth and staff, For driving license extension procedure, the agency adopted theexisting model. In conclusion, the article argues that the supporting factors inorganization innovation consists of broad-minded and open-minded leaders,availability of facilities, and organizational support in the implementation ofinnovation. On the other hand, the barrier factors of innovation are the lack of specialbudget to support innovation program, risk aversion of subordinates and over-relianceon high-performers.