The Reality of Total Quality Management in the Iraqi Ministry of Education

The aim of this research is to verity Total Quality Management (TQM) in the two general directorates of education in Baghdad, namely Rusafa - 1 and Al-Karkh - 1. Which are responsible for setting primary and secondary schools. The author adopted the descriptive approach. A survey was conducted to investigate the implementation (TQM) for the academic year 2019-2020 in six main categories by both directorates was sent to a sample of directors and head of divisions. These categories include leadership, operations management, human resources, training, oversight and community partnership. Eighty of the directors and head of a divisions responded to the survey and the findings indicate these conclusions; there is a lack of interest by the senior management in both directorates in applying TQM and in community partnership as both these measures received lowest degree of weighted average. The latter indicates the lack of interest by senior management to an important element. It is noted from the answers of the research sample that all the questions got low and close weighted average, and this is an important indicator of the lack of interest in total quality management by the leadership in the two directorates General of Education. Based on conclusions these findings, this research propose two main recommendations. formulated Firstly, the directorates need engage with the stake holders (students, parents, community and relevant ministries in the decision making process. Secondly, senior managers need to engage with, motivate and facilitate with the employees to create a culture that promotes and rewards creative thinkers and problem solvers.