Open AccessIntroducing Comprehensive Software Quality Model for Evaluating and Development E-Government Websites in Jordan Using Fuzzy Analytical Hierarchy Process
Author(s) -
Enar S Al- Tarawneh,
Lana kh Al-Tarawneh
Publication year - 2022
Publication title -
webology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.259
H-Index - 18
ISSN - 1735-188X
DOI - 10.14704/web/v19i1/web19061
Subject(s) - quality (philosophy) , computer science , relevance (law) , process (computing) , government (linguistics) , hierarchy , order (exchange) , process management , fuzzy logic , management science , software quality , analytic hierarchy process , software , knowledge management , data science , risk analysis (engineering) , software development , operations research , engineering , artificial intelligence , business , political science , philosophy , linguistics , epistemology , finance , law , programming language , operating system
E-government is a new principle, mainly employed to improve the processes of government to make it appear more efficient, responsive, and transparent. The processes reflect the way that both enterprises and citizens will ultimately interact with their government units as well as the way that government units effectively cooperate and communicate. Besides, the main goal of this contribution is to build a new quality model dedicated to evaluate E-government websites. In this work a comparative analysis has been done on existing software quality models. In this respect, a good number of quality models for evaluating e-government websites have been published. Each model is mainly intended to embody and represent the quality factors’ totality and issues which are relevant to a particular idea of websites quality. Besides, such quality models may ultimately be used to improve new websites, develop ways to measure the quality of already existing websites, or in a sense, guide the development of existing websites. Thus, desirable mechanisms ultimately exist to choose the right model of highest intrinsic quality as well as of greater relevance. The researcher, in this research, presents mechanisms which are mainly proposed for the comparative assessment of e-government websites quality models. The introduction of model has been further enhanced and intensified through expanding its general quality, and identifying metrics to ultimately measure their attributes. Finally, the Fuzzy Analytical Hierarchy Process (FAHP) has been applied to the model, just as a decision-making tool, in order to mainly execute an empirical study that aims at verifying the ultimate efficiency of such a model.