Open AccessApplication of Service Quality Measurements in the Service Industry: What are the Changes?
Author(s) -
Marie Sosthina Wanda Mabika Nzyengui
Publication year - 2019
Publication title -
ssrg international journal of economics and management studies
Language(s) - English
Resource type - Journals
ISSN - 2393-9125
DOI - 10.14445/23939125/ijems-v6i3p110
Subject(s) - service (business) , service quality , business , process management , marketing