Open AccessCustomer Satisfaction And Service Quality In Four Wheeler Automobile Service Industry: A Review
Author(s) -
Mohd Idris Javed,
Parul Gupta,
Vishal Saxena
Publication year - 2015
Publication title -
ssrg international journal of mechanical engineering
Language(s) - English
Resource type - Journals
eISSN - 2349-9168
pISSN - 2348-8360
DOI - 10.14445/23488360/ijme-v2i9p105
Subject(s) - service quality , customer satisfaction , business , service (business) , marketing , automotive industry , service guarantee , quality (philosophy) , operations management , service design , process management , service provider , engineering , aerospace engineering , philosophy , epistemology