Open AccessThe Implementasi Total Quality Management (TQM) di SD Al-Hikmah Surabaya
Author(s) -
Ulfatur Rahmah
Publication year - 2018
Publication title -
manageria
Language(s) - English
Resource type - Journals
eISSN - 2503-4383
pISSN - 2502-9223
DOI - 10.14421/manageria.2018.31-06
Subject(s) - total quality management , quality (philosophy) , psychology , operations management , descriptive research , qualitative research , process management , medical education , mathematics education , business , mathematics , engineering , statistics , medicine , sociology , social science , philosophy , epistemology , lean manufacturing
This research aims to analyze and explain the key factors contributing on successful implementation of total quality management in Al-Hikmah Primary School of Surabaya. The sustainability of total quality management in Al-Hikmah Elementary School is proven by the increasing number of students’ enrolment which exceeded the fixed quota; the high level of teachers and students achievement; as well as the big number of competitive graduates. Using qualitative descriptive approach, this research finds that successful implementation of total quality management is highly dependent on top-down leadership system of the school, effective communication among stakeholders, the properly measured reward and punishment to students, and the continous internal and external assessment of educational quality management.