Open AccessSERVICE PERFORMANCE IMPROVEMENT DURING PANDEMIC COVID 19 USING INTEGRATED SERVQUAL AND SIX SIGMA: TELECOMMUNICATION AND INFORMATION INDUSTRY CASE APPLICATION
Author(s) -
Sulton Nur Hakim,
Alfatah Kalijaga,
Sri Indrawati
Publication year - 2020
Publication title -
journal of industrial engineering and halal industries
Language(s) - English
Resource type - Journals
eISSN - 2722-8150
pISSN - 2722-8142
DOI - 10.14421/jiehis.2198
Subject(s) - six sigma , servqual , service (business) , service quality , quality of service , customer satisfaction , the internet , sigma , business , telecommunications , computer science , marketing , world wide web , physics , quantum mechanics , lean manufacturing