Open AccessCUSTOMER EXPERIENCE PARADIGM : THE DISCONNECT EXPERIENCE
Author(s) -
Cris Abraham Kochukalam,
D. Kinslin,
Jeffin Joseph
Publication year - 2015
Publication title -
journal of advances in business management
Language(s) - English
Resource type - Journals
eISSN - 2395-7441
pISSN - 2395-7328
DOI - 10.14260/jadbm/2015/34
Subject(s) - customer experience , business , marketing , psychology , customer satisfaction , process management