Open AccessKINERJA PERPUSTAKAAN PDII-LIPI SERPONG BERDASARKAN INDEKS KEPUASAN PENGGUNA, RANKING ASPEK LAYANAN, DAN PERBANDINGAN DENGAN LEMBAGA SEJENIS
Author(s) -
Yaniasih Yaniasih,
Tupan Tupan,
Ambar Yoganingrum,
Rulina Rachmawati
Publication year - 2016
Publication title -
baca
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2301-8593
pISSN - 0125-9008
DOI - 10.14203/jurnalbaca.v37i2.237
Subject(s) - user satisfaction , service quality , customer satisfaction , wilcoxon signed rank test , statistic , ranking (information retrieval) , computer science , mathematics , service (business) , business administration , advertising , statistics , information retrieval , business , marketing , mann–whitney u test , human–computer interaction