Open AccessWhy enterprise resource planning initiatives do succeed in the long run: A case-based causal network
Author(s) -
Pierluigi Zerbino,
Davide Aloini,
Riccardo Dulmin,
Valeria Mininno
Publication year - 2021
Publication title -
plos one
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.99
H-Index - 332
ISSN - 1932-6203
DOI - 10.1371/journal.pone.0260798
Subject(s) - enterprise resource planning , perspective (graphical) , stakeholder , resource (disambiguation) , phenomenon , economic shortage , knowledge management , business , causal model , process management , management science , computer science , economics , public relations , political science , epistemology , medicine , computer network , philosophy , linguistics , pathology , artificial intelligence , government (linguistics)
Despite remarkable academic efforts, why Enterprise Resource Planning (ERP) post-implementation success occurs still remains elusive. A reason for this shortage may be the insufficient addressing of an ERP-specific interior boundary condition, i . e ., the multi-stakeholder perspective, in explaining this phenomenon. This issue may entail a gap between how ERP success is supposed to occur and how ERP success may actually occur, leading to theoretical inconsistency when investigating its causal roots. Through a case-based, inductive approach, this manuscript presents an ERP success causal network that embeds the overlooked boundary condition and offers a theoretical explanation of why the most relevant observed causal relationships may occur. The results provide a deeper understanding of the ERP success causal mechanisms and informative managerial suggestions to steer ERP initiatives towards long-haul success.