Open Accesse-health usage and health workers’ motivation and job satisfaction in Ghana
Author(s) -
Roger A. Atinga,
Patience Aseweh Abor,
Saratu Jenepha Suleman,
Emmanuel Ageba Anaba,
Bii Kipo
Publication year - 2020
Publication title -
plos one
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.99
H-Index - 332
ISSN - 1932-6203
DOI - 10.1371/journal.pone.0239454
Subject(s) - job satisfaction , cross sectional study , metropolitan area , medicine , patient satisfaction , family medicine , public health , nursing , health care , environmental health , psychology , social psychology , economic growth , pathology , economics
Background The application of digital technology to improve health service delivery is increasing rapidly in Low- and Middle- Income Countries (LMICs). Digital tools such as electronic health (e-health) have been shown to improve healthcare quality, efficiency and patient satisfaction. However, evidence on health workers’ experiences using e-health services is limited in LMICs. This study examined the relationship between e-health usage and health workers’ motivation and job satisfaction. Methods This was a cross-sectional survey design involving health workers across public and private hospitals in the Accra Metropolitan Assembly (AMA). A structured questionnaire was designed and self-administered to 305 respondents. Partial Least Square-Structural Equation Modelling (PLS-SEM) was employed to analyse the data. Results Findings showed a significant positive association of job satisfaction with e-health ( p < 0.01) and type of hospital ( p < 0.01) but not motivation (p = 0.42). Although type of hospital significantly influenced job satisfaction (p < 0.01), it had no significant mediating effect on the relationship between e-health and job satisfaction. Finally, type of hospital interacted with e-health to moderate the association between e-health usage and job satisfaction. Conclusion The findings suggest that e-health systems can catalyse health workers job satisfaction. Thus, measures to strengthen e-health structures to improve on their efficiency and effectiveness is crucial.