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Levels of measurement and analysis issues in organizational citizenship behaviour research
Author(s) -
Schnake Mel E.,
Dumler Michael P.
Publication year - 2003
Publication title -
journal of occupational and organizational psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.257
H-Index - 114
eISSN - 2044-8325
pISSN - 0963-1798
DOI - 10.1348/096317903769647184
Subject(s) - organizational citizenship behavior , psychology , citizenship , social psychology , organizational behavior , organizational commitment , political science , politics , law
The majority of work in organizational behaviour has been conducted at the individual level of theory, measurement and analysis. While the field of organizational behaviour may be viewed as largely mixed‐level, incorporating individual, group and organizational‐level phenomena, relatively few group‐level and mixed‐level theories with corresponding levels of research exist. This is particularly problematic for organizational citizenship behaviour (OCB) research, since OCB is theorized to exist at multiple levels. Several individual‐level and group‐level antecedents affect OCB, but it is OCB in the aggregate (i.e. group and organizational level) which impacts organizational effectiveness, which is another organizational‐level phenomenon. A brief review of group‐level and mixed‐level research methodology is presented and these methods are then applied to a burgeoning area of organizational behaviour research, one which is inherently group and mixed‐level, organizational citizenship behaviour (OCB). Implications of the different levels of measurement and analysis for OCB theory development and testing are discussed.