Open AccessCreación, gestión y análisis de un bot en bibliotecas académicas.
Author(s) -
Danielle Kane
Publication year - 2019
Publication title -
bid. textos universitaris de biblioteconomia i documentació
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.133
H-Index - 7
ISSN - 1575-5886
DOI - 10.1344/bid2019.43.25
Subject(s) - chatbot , closing (real estate) , sentence , service (business) , point (geometry) , world wide web , computer science , code (set theory) , library science , artificial intelligence , political science , mathematics , programming language , business , set (abstract data type) , geometry , marketing , law
Part 1 of this paper discusses how to create and manage an academic library chatbot, including the type of statistics that should be kept and the importance of regularly reviewing transcripts. Created in 2014, the chatbot in question has been developed to the point where, on average, it correctly answers library questions 70% of the time. Part 2 is an analysis of over 10,000 submitted sentences (questions and statements). The analysis used UAM CorpusTool to create layers and code transcripts according to sentence structure, opening and closing statements, showing interest, and types of service and materials requested. While the library chatbot is clearly marked as being a computer program, a number of people regularly treat the chatbot as human and hold long non-library related conversations with it.