Open AccessThe Impact of Click and Collect’s Service Quality on Customer Emotion and Purchase Decision: A Case Study of Mobile World in Vietnam
Author(s) -
Quang Hung Le,
Luu Thanh Tan Nguyen,
Ngoc Tram Anh Pham
Publication year - 2019
Publication title -
the journal of asian finance, economics, and business/the journal of asian finance, economics and business
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.369
H-Index - 14
eISSN - 2288-4645
pISSN - 2288-4637
DOI - 10.13106/jafeb.2019.vol6.no1.195
Subject(s) - business , affect (linguistics) , empathy , service quality , marketing , path analysis (statistics) , service (business) , advertising , quality (philosophy) , ho chi minh , reliability (semiconductor) , psychology , computer science , geography , scale (ratio) , social psychology , philosophy , epistemology , power (physics) , physics , cartography , communication , quantum mechanics , machine learning