Open AccessA Study on the Quality Improvement of Mobile App Services of Medical Institutions: Focus on the Kano Model and PCSI Index
Author(s) -
Ae-Jun PARK,
Yeon-Sook Lee
Publication year - 2019
Publication title -
journal of industrial distribution and bussiness
Language(s) - English
Resource type - Journals
eISSN - 2233-5382
pISSN - 2233-4165
DOI - 10.13106/ijidb.2019.vol10.no6.19
Subject(s) - service quality , customer satisfaction , index (typography) , kano model , operations management , service (business) , quality (philosophy) , table (database) , metropolitan area , payment , transport engineering , engineering , business , marketing , computer science , database , medicine , world wide web , philosophy , epistemology , pathology , finance