Open AccessTHE DESIGN OF A PERFORMANCE MEASUREMENT SYSTEM FOR A FRUIT PROCESSING EQUIPMENT MANUFACTURER
Author(s) -
Bruna Cristine Scarduelli Pacheco,
Claudio Luís Piratelli,
Ethel Cristina Chiari Silva,
Mischel Carmen Neyra Belderrain
Publication year - 2019
Publication title -
international journal of the analytic hierarchy process
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.213
H-Index - 3
ISSN - 1936-6744
DOI - 10.13033/ijahp.v11i3.640
Subject(s) - production (economics) , computer science , performance measurement , process (computing) , process management , analytic network process , quality (philosophy) , manufacturing engineering , multiple criteria decision analysis , performance indicator , service (business) , production planning , operations management , operations research , business , engineering , marketing , philosophy , epistemology , analytic hierarchy process , economics , macroeconomics , operating system
Several Performance Measurement Systems (PMS) are referred to in the literature, but there is little mention of the design stage in the construction of a PMS. The purpose of this paper is to design a performance measurement system capable of assisting management and continuously improving the production process of a manufacturer of food production equipment and maintenance service provider headquartered in the state of São Paulo. It is based on the method proposed by Piratelli (2010) called The Performance Prism (TPP) framework. It has two phases, and the first is based on the Strategic Options Development and Analysis (SODA) methodology; the second uses the Analytic Network Process (ANP), a Multiple Criteria Decision Making (MCDM) method. Nine performance indicators were created to meet the needs presented by the stakeholders: the directors, quality coordinator, and production manager, given the faces of The Performance Prism. The construction of a PMS allowed the company being studied to draw up strategy and management plans for the production process. The proposed method was shown to be effective when applied.