Open AccessThe Effects of Service Quality of Ship Management Company on Customer Satisfaction and Customer Loyalty
Author(s) -
Choong-Gon Kwak,
Park Jong-Un,
In-Heum Back
Publication year - 2016
Publication title -
susan haeyang gyoyuk yeon-gu/su'san haeyang gyoyug yeon'gu
Language(s) - English
Resource type - Journals
eISSN - 2288-2049
pISSN - 1229-8999
DOI - 10.13000/jfmse.2016.28.5.1378
Subject(s) - service quality , loyalty business model , business , customer satisfaction , customer retention , customer advocacy , customer delight , marketing , customer equity , empathy , service (business) , psychology , social psychology