Open AccessThe Effects of Service Quality of Ship Management Company on Customer Satisfaction and Customer Loyalty
Author(s) -
Choong-Gon KWAK,
JongUn Park,
In-Heum Back
Publication year - 2016
Publication title -
journal of fisheries and marine sciences education
Language(s) - English
Resource type - Journals
eISSN - 2288-2049
pISSN - 1229-8999
DOI - 10.13000/jfmse.2016.28.5.1378
Subject(s) - service quality , loyalty business model , business , customer satisfaction , customer retention , customer advocacy , customer delight , marketing , customer equity , empathy , service (business) , psychology , social psychology
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