Open AccessA Study for the Effect of Internal Marketing on Airport Employees' Customer-Oriented Attitude Considering Their Emotional Labor
Author(s) -
In-Hwan Lee,
Kee-Woong Kim,
Sung-Sik Park
Publication year - 2015
Publication title -
han-guk hanggong unhang hakoeji/han-gug hanggong unhang hag-hoeji
Language(s) - English
Resource type - Journals
eISSN - 2466-1791
pISSN - 1225-9705
DOI - 10.12985/ksaa.2015.23.2.032
Subject(s) - emotional labor , structural equation modeling , autonomy , marketing , business , tourism , service (business) , psychology , social psychology , political science , computer science , machine learning , law