Open AccessCUSTOMER LOYALITY ANALYSIS AND BUSINESS PROCESS IMPROVEMENT USING RETURN ON QUALITY METHOD IN INSURANCE COMPANY
Author(s) -
Moses Laksono Singgih
Publication year - 2017
Publication title -
jurnal teknobisnis/teknobisnis
Language(s) - English
Resource type - Journals
eISSN - 2460-9463
pISSN - 0216-5996
DOI - 10.12962/j24609463.v7i1.2430
Subject(s) - business , loyalty , marketing , market share , competition (biology) , customer satisfaction , product (mathematics) , quality (philosophy) , loyalty business model , customer retention , service (business) , service quality , ecology , philosophy , geometry , mathematics , epistemology , biology