Open AccessPENERAPAN METODA SER VQUAL DALAM MENINGKATKAN KUALITAS PELAYANAN KIRIMAN EKSPRES DI PT BIROTIKA SEMESTA/DHL
Author(s) -
David N. Kaban,
Bobby Oedy Pramoedyo Soepangkat,
Sony Sunaryo
Publication year - 2017
Publication title -
jurnal teknobisnis/teknobisnis
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2460-9463
pISSN - 0216-5996
DOI - 10.12962/j24609463.v2i1.2821
Subject(s) - servqual , customer satisfaction , business , service quality , reliability (semiconductor) , gap analysis (conservation) , empathy , dimension (graph theory) , competition (biology) , service (business) , marketing , cluster (spacecraft) , business administration , psychology , computer science , mathematics , social psychology , biodiversity , ecology , power (physics) , physics , quantum mechanics , pure mathematics , biology , programming language