Open AccessIntegrating Business Process Improvement and Information Systems to Improve Service Quality: A Conceptual Model
Author(s) -
Pipin Anggaliya,
Endang Chumaidiyah
Publication year - 2021
Publication title -
aptech proceeding international seminar on applied technology, science and arts : development of green agro-industry to support human life sustainability
Language(s) - English
Resource type - Journals
ISSN - 2354-6026
DOI - 10.12962/j23546026.y2020i2.9020
Subject(s) - business process modeling , business process , process management , artifact centric business process model , business process management , information system , computer science , business process discovery , process (computing) , knowledge management , business rule , quality (philosophy) , business service provider , service (business) , business , service delivery framework , service design , engineering , marketing , work in process , electrical engineering , operating system , philosophy , epistemology