Open AccessInfluences of Internal Service Quality, Employee Satisfaction, External Service Satisfaction And Customer Satisfaction Toward Customer Loyalty Of Gojek Service Users in Malang
Author(s) -
Muhammad Rudijav Andalas
Publication year - 2022
Publication title -
aptech proceeding international seminar on applied technology, science and arts : development of green agro-industry to support human life sustainability
Language(s) - English
Resource type - Journals
ISSN - 2354-6026
DOI - 10.12962/j23546026.y2020i1.11936
Subject(s) - service quality , customer satisfaction , loyalty business model , business , marketing , loyalty , service (business) , nonprobability sampling , population , psychology , medicine , environmental health