Open AccessAnalysis of Improving The Service Quality of Professional Cooperation in “XZY” Higher Education Based on Servqual, IPA and QFD
Author(s) -
Muhammad Chusaeni,
Bambang Syairuddin,
I Ketut Gunarta
Publication year - 2021
Publication title -
aptech proceeding international seminar on applied technology, science and arts : development of green agro-industry to support human life sustainability
Language(s) - English
Resource type - Journals
ISSN - 2354-6026
DOI - 10.12962/j23546026.y2020i1.11338
Subject(s) - servqual , quality function deployment , service quality , process management , customer satisfaction , business , revenue , service (business) , knowledge management , marketing , computer science , new product development , accounting