Open AccessAnalysis Improvement of Helpdesk System Services Based on Framework COBIT 5 and ITIL 3rd Version (Case Study: DSIK Airlangga University)
Author(s) -
Laqma Dica Fitrani,
Raden Venantius Hari Ginardi
Publication year - 2019
Publication title -
aptech proceeding international seminar on applied technology, science and arts : development of green agro-industry to support human life sustainability
Language(s) - English
Resource type - Journals
ISSN - 2354-6026
DOI - 10.12962/j23546026.y2019i1.5102
Subject(s) - cobit , information technology infrastructure library , process management , financial management for it services , service (business) , plan (archaeology) , computer science , corporate governance , operations management , engineering management , business , information technology , engineering , operating system , finance , cloud computing , security information and event management , archaeology , marketing , history , cloud computing security