Open AccessPembuatan Service Level Requirement, Service Level Agreement dan Operational Level Agreement pada layanan help desk SAP berdasarkan kerangka kerja ITIL versi 2011 (Studi Kasus : Pupuk Indonesia Holding Company)
Author(s) -
Nur Shabrina Prameswari,
Tony Dwi Susanto
Publication year - 2016
Publication title -
jurnal teknik/jurnal teknik its
Language(s) - English
Resource type - Journals
eISSN - 2337-3539
pISSN - 2301-9271
DOI - 10.12962/j23373539.v5i2.17538
Subject(s) - computer science , business administration , business