Open AccessTHE ATTITUDE OF GENERATION Y STUDENTS TO THEIR JOINT STUDY PROGRAMME. QUALITY ASSESSMENT
Author(s) -
Gita Statnickė
Publication year - 2018
Publication title -
cbu international conference proceedings ...
Language(s) - English
Resource type - Journals
eISSN - 1805-997X
pISSN - 1805-9961
DOI - 10.12955/cbup.v6.1249
Subject(s) - quality (philosophy) , service quality , service (business) , point (geometry) , joint (building) , quality assessment , psychology , generation y , medical education , marketing , engineering management , business , engineering , medicine , engineering education , mathematics , architectural engineering , geometry , philosophy , epistemology
Students from Generation Y are already studying or choosing a profession, and their choice is mainly determined by their lifestyle, as they seek jobs which provide joy and are not just a source of money. Generation Y put great demands on the quality of their chosen study programme. The purpose of this research is to reveal how the joint study programme students who belong to Generation Y assess their experience in terms of quality of their studies as a service. The article discusses the concept of quality of studies as a service; provides the theoretical aspects of the study service quality assessment in a higher education institution; presents a carried out experienced quality assessment on a joint study programme as a service from the point of view of the Generation Y students; and provides recommendations for improving the quality of studies as a service from the point of view of the Generation Y students.