Open AccessThe Effects of Service Recovery and Perceived Justice on Customer Relationship in the Beauty Service Industry
Author(s) -
Eun Jeong Ryou
Publication year - 2015
Publication title -
pae'syeon bijeu'ni'seu/paesyeon bijeuniseu
Language(s) - English
Resource type - Journals
eISSN - 2288-1867
pISSN - 1229-3350
DOI - 10.12940/jfb.2015.19.3.59
Subject(s) - beauty , economic justice , distributive justice , service recovery , service (business) , interactional justice , psychology , marketing , complaint , questionnaire , advertising , customer satisfaction , service quality , business , affect (linguistics) , social psychology , political science , statistics , mathematics , communication , law