Open AccessImpact of Quality Improvement in a Department Store by Sales Associates on Customer Loyalty
Author(s) -
Dani Oh,
Seung Hee Lee
Publication year - 2014
Publication title -
pae'syeon bijeu'ni'seu/paesyeon bijeuniseu
Language(s) - English
Resource type - Journals
eISSN - 2288-1867
pISSN - 1229-3350
DOI - 10.12940/jfb.2014.18.3.45
Subject(s) - marketing , loyalty business model , clothing , business , loyalty , advertising , service quality , customer retention , quality (philosophy) , service (business) , customer advocacy , geography , philosophy , archaeology , epistemology