Open AccessUPAYA MENINGKATKAN LAYANAN JASA DAN MENURUNKAN CUSTOMER COMPLAIN MENGGUNAKAN METODE FUZZY- SERVQUAL DI PT. EUROTRANS CHARTER INDONESIA
Author(s) -
Febri Yanti,
Ariya Purnamasari Dewi
Publication year - 2017
Publication title -
spektrum industri : jurnal ilmiah pengetahuan dan penerapan teknik industri
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2442-2630
pISSN - 1693-6590
DOI - 10.12928/si.v15i2.7556
Subject(s) - servqual , charter , service quality , business , customer satisfaction , empathy , reliability (semiconductor) , service (business) , marketing , quality (philosophy) , business administration , psychology , political science , law , power (physics) , philosophy , physics , epistemology , quantum mechanics , psychiatry