Open AccessManaging quality attributes using customer satisfaction coefficient
Author(s) -
HaeGeun Song,
Gwang-pil Kim
Publication year - 2017
Publication title -
anjeon gyeong'yeong gwahag hoeji/journal of the korea safety management and science
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2288-1484
pISSN - 1229-6783
DOI - 10.12812/ksms.2017.19.1.157
Subject(s) - kano model , likert scale , quality (philosophy) , popularity , customer satisfaction , point (geometry) , computer science , scale (ratio) , data mining , statistics , marketing , mathematics , service quality , psychology , social psychology , business , philosophy , epistemology , physics , geometry , quantum mechanics , service (business)