Open AccessA study on the Service Quality affecting the Customer Orientation - Primarily on the Hotel-
Author(s) -
Myeong Son Park,
Young Beom Kim
Publication year - 2015
Publication title -
anjeon gyeong'yeong gwahag hoeji/journal of the korea safety management and science
Language(s) - English
Resource type - Journals
eISSN - 2288-1484
pISSN - 1229-6783
DOI - 10.12812/ksms.2015.17.4.305
Subject(s) - business , service quality , empathy , affect (linguistics) , organizational culture , job satisfaction , service (business) , customer satisfaction , marketing , service orientation , customer orientation , quality (philosophy) , emotional labor , psychology , atmosphere (unit) , public relations , social psychology , political science , physics , thermodynamics , philosophy , communication , epistemology