Open AccessAssessment of Medical Service Quality Perceived by In-patients of Geriatric Hospitals -Using Revised IPA Applying the Kano's Model-
Author(s) -
Min-Seok Ko
Publication year - 2013
Publication title -
bogeon uiryo saneop hakoeji
Language(s) - English
Resource type - Journals
eISSN - 2288-0666
pISSN - 2093-5986
DOI - 10.12811/kshsm.2013.7.1.133
Subject(s) - kano model , reliability (semiconductor) , service quality , kindness , customer satisfaction , quality (philosophy) , surprise , service (business) , medicine , test (biology) , patient satisfaction , nursing , family medicine , psychology , marketing , business , social psychology , paleontology , power (physics) , philosophy , physics , theology , epistemology , quantum mechanics , biology