Open AccessUSULAN PERBAIKAN KUALITAS PELAYANAN PADA INSTALASI RAWAT JALAN DENGAN METODE SERVQUAL DAN TRIZ (STUDI KASUS DI RS MUHAMMADIYAH ROEMANI)
Author(s) -
Diana Puspita Sari,
Andry Harmawan
Publication year - 2013
Publication title -
j@ti undip
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2502-1516
pISSN - 1907-1434
DOI - 10.12777/jati.7.2.95-104
Subject(s) - servqual , business administration , humanities , business , service quality , service (business) , art , marketing