Open AccessKEY INDICATORS OF EFFICIENCY OF ADMINISTRATIVE CONSULTING
Author(s) -
Гузалия Клычова,
Guzaliya Klychova,
Алсу Закирова,
Алсу Закирова,
Альфия Юсупова,
Al'fiya Yusupova,
Augul Klychova,
Augul Klychova
Publication year - 2018
Publication title -
vestnik kazanskogo gosudarstvennogo agrarnogo universiteta
Language(s) - English
Resource type - Journals
ISSN - 2073-0462
DOI - 10.12737/article_5b350b45e6e7f0.43921342
Subject(s) - quality (philosophy) , key (lock) , process management , process (computing) , business , performance indicator , knowledge management , computer science , management science , marketing , economics , philosophy , computer security , epistemology , operating system
One of the main reasons for using counsulting in an organization is the expected positive economic effect, because the client is interested in the quality of the result, and not the process of counseling. However, it should be borne in mind, that the result, obtained from the implementation of the consulting project, can be influenced not only by the consultant, but also by the client himself. In assessing the quality of counseling, the following factors are taken into account: the macro and microenvironment and the specific situation in the organization itself; qualification, personal experience, goals and motivations, personal qualities of the consultant; experience, worldview, personal qualities of the client. In the article, to evaluate the effectiveness of management consulting, it was proposed to apply a system of key indicators for assessing the effectiveness of the social aspect of management counseling. The advantage of using proposed in the article’s key performance indicators are: the presence of a systematic approach to the analysis of the activities, because it uses indicators, that reflect the key factors in increasing the efficiency of management; during the analysis the dynamics and changes in key indicators are evaluated, which allows analyzing both effective and unprofitable organizations from a unified position; the methodology assumes calculation of various indicators: natural and cost, qualitative and quantitative. This methodology allows any organization to really assess the effectiveness of management consulting and its impact on the management of production and financial activities.